Free Returns & Exchanges

COVID-19 UPDATE - Shipping – Exchange and Returns Update

Due to the Global situation we are all experiencing, our regular 24 hour shipping is being extended to 2-3 days. 

Working with a limited staff, any exchanges and returns will be processed after April 30th, 2020.

We apologize for any inconvenience this may bring to you and we value you as our customer.

Our Customer Service Representatives are available if you have any questions regarding your order. 

Thank you and be safe.

Hassle-free returns

  1. Contact us at for a return number at  
  2. We will send you a return lable
  3. Print it and ship it

Puerto Rico orders cannot be returned and are considered finale sale.

When returning items, please remember these three rules:

Return It Within 15 Days:

If the items you ordered are not what you expected in size or style, we will gladly offer a refund or exchange on your order.

If return is made after the 15 days deadline ( counting from the day you received the merchandise ) there will be a $5 restocking fee.

Return New Items Only:

Returned clothing must be in new, unworn condition without any scuffs, scratches, and stains. Please make sure the tags are still on the product.

Return on Clearance item:

All sales are final. We do not refund or exchange any items. The only reason you can return an item, is if it is defective or does not match its description on the website.

There is a flat $5 Restocking fee that is subtracted from the refund amount if you do not have authorization to return an item.

Size Guide NIVO



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*International customers can shop in Canada