Free Returns & Exchanges

Shipping – Exchange and Returns Update

Due to the Global situation we are all experiencing, our regular 24 hour shipping is being extended to 2-3 days. 

Working with a limited staff, any exchanges and returns will be processed after 5 to 6 business days.

We apologize for any inconvenience this may bring to you and we value you as our customer.

Hassle-free returns

Return It Within 15 Days:

If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  1. Contact us at for a return number at 
  2. We will send you a return label
  3. Print it and ship it

Puerto Rico orders cannot be returned and are considered finale sale.

Return New Items Only:

Returned clothing must be in new, unworn condition without any scuffs, scratches, and stains. Please make sure the tags are still on the product.

Return on CLEARANCE/SALE items:

All items on sale are not eligible for return, exchange or refund. 

All SALES are Final 

Size Guide NIVO



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*International customers can shop in Canada